Return/Exchange Policy

At D’ORO, every design is a refined expression of care, crafted to honor a woman’s most serene moments. To ensure your shopping experience is seamless and satisfying, we offer the following return and exchange policy:

1. Returns

We only accept return requests in the event of a manufacturing defect. All return requests must be submitted within 7 days of receipt, accompanied by clear images and a detailed description of the issue.

2. Exchanges
    •    We offer a one-time exchange per order for size or product variation.
    •    Shipping fees for the exchange will be the responsibility of the customer.
    •    In exceptional cases, please contact us directly to discuss alternate arrangements.

 

Product Conditions

For an item to be eligible for return or exchange, it must:
    •    Remain unworn, unwashed, and in original condition with all tags intact.
    •    Be free from damage, stains, or extended fitting wear.
    •    Include original packaging, garment bag, and any accompanying gifts (if applicable).

 

Exclusions

Returns and exchanges will not be accepted for:
    •    Items purchased at a discount of 30% or more.
    •    Custom-made or special request orders.
    •    Intimates, bodysuits, or highly personal pieces.

 

3. Return & Exchange Process
    1.    Submit your request via email or WhatsApp with photos and a clear reason for return/exchange.
    2.    Once approved, return the item to the address provided by our team.
    3.    Our team will conduct a quality check within 1–2 business days of receipt.
    4.    Upon approval, we will proceed with the exchange or refund as agreed.